Terms of Service

Effective September 29, 2026

These terms apply to Harborline Lead Recovery's website, setup process, paid subscription, and related services. By purchasing, subscribing, or using the site, you agree to them.

1. Setup and paid subscription

Creating an account or saving a card does not create a charge. Before carrier submission, you review and separately approve the exact initial $30 provider-funding amount plus applicable tax. This is one funding envelope: carrier registration, number and campaign costs are paid from it, with the remaining balance available for usage. Harborline has no separate setup fee. The exact quote is shown before payment.

Carrier approval alone does not start the subscription or messaging. After approval is verified for your business, you separately authorize activation and the first recurring charge.

The recurring subscription is $110 per month: $80 for Harborline software plus a $30 provider budget, billed together, plus applicable tax. It renews monthly until canceled. There is no free trial, automatic overage or automatic top-up.

Provider costs consume the funded balance. Unused provider funds may be refunded only after verified incurred costs are reconciled. Incurred registration and provider fees are not refundable except where required by law. No fixed message allowance or booking result is promised.

2. Cancellation and billing

You can request cancellation from the plan area. Harborline records that request and waits for Stripe confirmation before marking the subscription canceled. If account access isn't available, email hello@harborlineleadrecovery.com.

Canceling before activation prevents the recurring subscription from starting. After activation, cancellation stops the next renewal. The $80 software portion of a current billing period is generally not refunded or prorated when you cancel partway through, unless the law requires otherwise. Unused texting funds are reconciled separately. See the Cancellation policy.

3. Your responsibilities

Business missed-call replies are a separate program supplied by the named business. If enabled after that business's carrier approval and a real phone test, a caller hears the business-named disclosures in full before a consent key is accepted. The caller presses 1 to agree to texts about that call. First-time callers also choose their time zone with a second key; callers with a fresh recorded time zone do not repeat that step. An incomplete choice, timeout or other non-consent key means no new consent and no text. English and Spanish are supported. Recipient-local quiet hours may defer delivery; placing a call alone does not activate messaging.

You must provide accurate business facts and maintain the required registration, consent, opt-out and lawful-contact controls. Replies concern the caller's request and contain no marketing. STOP remains effective for the relevant business.

4. No guaranteed results

The calculator on our homepage is an illustration based on numbers you enter, not a promise. How many missed calls turn into booked jobs depends on things outside our control — demand, lead quality, how fast you respond, your pricing, your reputation, and more. We do not guarantee a specific outcome.

5. Text messaging

Harborline account alerts, each business's customer messages, and any Harborline-owned missed-call program are distinct programs. Account alerts require a separate voluntary opt-in through an unchecked control identifying Harborline and linking to our SMS terms and Privacy Policy.

Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. You can also email hello@harborlineleadrecovery.com. Consent is not a condition of purchase or service. Wireless carriers are not liable for delayed or undelivered messages.

We do not share mobile information or messaging consent with third parties or affiliates for marketing or promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Harborline uses contracted delivery and infrastructure providers, including Twilio, to process information only as needed to deliver the requested service under our instructions. They do not receive permission to use it for their own marketing.

An optional Harborline-owned missed-call program is not active in this release. It would require its own registered sender, reviewed consent evidence and delivery test. Its consent flow follows the same active in-call choice: disclosures first, Press 1 to agree, then a time-zone key when no fresh time zone is known. Separate account alerts require their own voluntary opt-in. Neither program starts through purchase, saving a card, or publication of these pages.

6. Connecting your existing number

Harborline is not your phone carrier and doesn't replace your business's public number. You must own or be authorized to configure the connected number, approve any carrier routing involved, and complete an owner-only live test before activation. The exact number a customer sees for a text depends on the approved sender architecture and is confirmed during that test.

7. Your data and leads

You own the business data you provide. While active workspace access remains available, authorized owners and administrators can export the lead list as CSV. Other records or post-cancellation access may require a verified support request and remain subject to retention and legal obligations. Uploaded files are stored privately within supported limits; automated classification can be imperfect, so review anything uncertain.

8. Getting set up

Harborline walks an authorized owner through phone routing, sender registration, message review, recipient-local timing, consent controls, and a safe test. Live customer messaging stays off until every applicable launch gate is complete. Setup time depends on carriers and providers and is not guaranteed.

9. Website and content

Content on this site is provided for general information and may be updated at any time. Harborline's name, logo, and branded materials may not be copied or used without permission.

10. No warranty; limitation of liability

Harborline is provided "as is." We work to keep the service reliable, but we don't promise it will be uninterrupted or error-free. To the extent allowed by law, Harborline isn't liable for indirect, incidental, or consequential damages arising from your use of the service, and our liability for any claim is limited to the amount you paid us in the three months before the claim arose.

11. Changes to these terms

We may update these terms as the service evolves. If we make a material change, we'll update the effective date above. Continuing to use Harborline after a change means you accept the updated terms.

12. Governing law

These terms are governed by the laws of the State of California, without regard to its conflict-of-law rules.