Privacy Policy

Effective September 29, 2026

This policy explains what information Harborline Lead Recovery collects, why we use it, and the choices you have. It applies to our website, account setup, and paid service.

1. Information we collect

We collect information you give us directly — your name, business name, email address, phone number, website, and answers you provide during account setup or support requests. When you connect your existing business number, we collect the information needed to set up and operate that connection. When you subscribe, our payment processor collects your billing details on our behalf (see Section 3).

We also collect basic usage information automatically, like pages visited and general device and browser information, to keep the site working properly.

2. How we use your information

• To provide and operate the service, including connecting your number and sending messages on your behalf
• To process payments and manage your subscription
• To send account-related messages, such as setup status or service notices
• To respond to support requests and questions
• To improve the product and troubleshoot issues
• To meet legal and regulatory obligations

3. Who we share it with

We don't sell your information. We share it only with the service providers that help us run Harborline, and only as needed for them to do that job:

• Stripe — processes and stores your payment details. Harborline never sees or stores your full card number.
• Twilio — provides the messaging and phone-connection infrastructure behind the text-back feature.
• Hosting and infrastructure providers that keep the site and app running.

We do not share mobile information or messaging consent with third parties or affiliates for marketing or promotional purposes.

All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Harborline uses contracted delivery and infrastructure providers, including Twilio, to process information only as needed to deliver the requested service under our instructions. They do not receive permission to use it for their own marketing.

4. Cookies and analytics

We use minimal, functional cookies to keep the site working and light-touch analytics to understand overall traffic. We don't use this information to build advertising profiles.

5. Data retention

We keep your information as long as your account is active, plus a reasonable period afterward for legal, accounting, or dispute-resolution purposes. You can request deletion at any time — see Section 6.

If you activate Harborline voicemail, recordings are scheduled for deletion from our phone provider after 30 days. Limited call metadata may be retained longer for support and legal obligations.

6. Your choices

You can access, correct, or request deletion of your information by emailing hello@harborlineleadrecovery.com, subject to identity verification and legal retention duties. While workspace access is active, authorized owners and administrators can export the lead list as CSV from the app. You can opt out of text messages by replying STOP, and out of marketing email using the unsubscribe link in any such email.

Text-message choices

Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. You can also email hello@harborlineleadrecovery.com. Consent is not a condition of purchase or service. Wireless carriers are not liable for delayed or undelivered messages.

Business missed-call replies are a separate program supplied by the named business. If enabled after that business's carrier approval and a real phone test, a caller hears the business-named disclosures in full before a consent key is accepted. The caller presses 1 to agree to texts about that call. First-time callers also choose their time zone with a second key; callers with a fresh recorded time zone do not repeat that step. An incomplete choice, timeout or other non-consent key means no new consent and no text. English and Spanish are supported. Recipient-local quiet hours may defer delivery; placing a call alone does not activate messaging.

An optional Harborline-owned missed-call program is not active in this release. It would require its own registered sender, reviewed consent evidence and delivery test. Its consent flow follows the same active in-call choice: disclosures first, Press 1 to agree, then a time-zone key when no fresh time zone is known. Separate account alerts require their own voluntary opt-in. Neither program starts through purchase, saving a card, or publication of these pages.

7. Security

We use reasonable technical and organizational safeguards to protect your information, including encryption in transit. No method of storage or transmission is completely secure, so we can't guarantee absolute security, but we work to keep your data protected. See our Security page for more.

8. Children's privacy

Harborline is a business tool and isn't directed at children. We don't knowingly collect information from anyone under 16.

9. Changes to this policy

We may update this policy as the service evolves. If we make a material change, we'll update the effective date above.