Help
Support
Stuck on something, or found a bug? Here's the fastest way to get it sorted.
Getting help
1
Check the FAQ first
Most setup and billing questions are answered on the FAQ page already.
2
Email support
Send details to [email protected]. Include your account email and, if it's a message or delivery issue, roughly when it happened — that helps us track it down faster.
3
Response target and timing
We aim to reply within one business day. That is a target rather than a guaranteed service level. Urgent carrier, delivery, security, or billing issues can also depend on an external provider.
What we can help with
Connecting your numberSetup, carrier approval, and forwarding questions
Message deliveryA text didn't send, arrived late, or looks wrong
Billing and your planTrial status, invoices, upgrading, or cancelling
Account accessStaff logins, roles, or getting back into your account
Found a security issue rather than a support question? See our Security page for how to report it responsibly.